Employee Phone Services Orientation

Applies to: Univeristy Telephone Services
Affiliation: Employees

Phone Instructions

Campus extensions may be dialed using the last five digits of the telephone number, e.g. 7-1000
Local calls - dial 9 + number
Long distance - dial 9 + 1 + area code + phone number
International calls - dial 8 + 011 + country code + city code + local number
800 numbers - dial 9 + 1 + 800 + seven digits
To transfer - touch tap or transfer, dial five-digit number, announce transfer, hang up.
To reconnect - if the station is busy or no answer, touch tap
Three-way conference - touch tap or conf, dial second party, touch tap
Hold - touch tap or hold, dial *1, to return to the caller, replace the handset
Forward all calls - lift the handset, dial *7 + station number, hang up. To cancel, dial #7
Forward busy or no answer - lift handset, dial *4 + station number, hang up. To cancel, dial #4

Order voice mail by contacting your service representative.
To set up your new voice mailbox:
Dial 7-4000
Enter your temporary 5-digit password
Choose and input your permanent 5-15 digit password (zero cannot be the first digit)
Follow the recorded prompts to record your name and personal greeting
Hang up telephone Pick up the handset, dial *474000 and hang up

To retrieve messages:

Dial 7-4000 on campus, or 387-4000 from off-campus
Enter your password if calling from campus or # and your 5-digit phone number followed by your password if calling from off-campus
Your messages will begin playing