Utilizing the Duo Mobile app is the preferred method for 2FA access to applicable WMU services but this requires you to have a smartphone. WMU recognizes that not everyone has a smartphone or tablet, therefore alternate 2FA methods are available.
Alternate 2FA Methods
If you do not have a compatible smartphone, tablet, or cell phone that can receive text messages, you may be eligible to use a hardware token. A hardware token is a small device, like a key fob, used to generate a passcode for two-factor authentication.
- Read more about logging in with 2FA using a hardware token
- Contact the Help Desk to request a hardware token
Permanent exceptions for the use of 2FA may only be granted to university students, faculty, and staff that have a disability that would make it difficult or impossible to use two-factor authentication. If you would like to request an exception please follow these steps:
- Review the Reasonable Accommodation Policy
- Students - Contact Disability Services for Students at firstname.lastname@example.org to request an accommodation.
- Employees - Contact the Office of Institutional Equity at email@example.com to request an accommodation.
- Once an accommodation has been granted for 2FA, submit a request for a 2FA exception to the Office of Information Technology.
An exception for a computer means that it would not prompt an individual to use 2FA when they log in to online services while using the computer. To be granted an exception, university-owned computers must adhere to the following criteria
- A shared computer workstation.
- Managed, secured, and patched by the university.
- Registered on a university campus network with a static IP address.