Utilizing the Duo Mobile app is the preferred method for 2FA access to applicable WMU services but this requires you to have a smartphone. WMU recognizes that not everyone has a smartphone or tablet, therefore alternate 2FA methods are available.
Alternate 2FA Methods
Have a Cell Phone, but not a Smartphone?
If you do not have a smartphone or tablet but have a cell phone that can receive text messages, you can still set up 2FA. During 2FA activation, follow the instructions titled Using a Cell Phone (not a Smartphone). Once activation is complete, you can then request Duo passcodes via text message. Read more about logging in with 2FA using text messages.
No Smartphone, Tablet, or Other Compatible Device?
If you do not have a smartphone, tablet, or any other compatible device, please contact the Help Desk at (269) 387-4357 to determine if you are eligible to receive a hardware token. A hardware token is a small device, like a key fob, used to generate a passcode for two-factor authentication. Read more about logging in with 2FA using a hardware token.
Permanent exceptions for the use of 2FA may only be granted to individuals that have a disability that would make it difficult or impossible to use two-factor authentication. If you would like to request an exception please follow these steps:
- Review the Reasonable Accommodation Policy
- Students - Contact Disability Services for Students at email@example.com to request an accommodation.
- Employees - Contact the Office of Institutional Equity at firstname.lastname@example.org to request an accommodation.
- Once an accommodation has been granted for 2FA, submit a request for a 2FA exception to the Office of Information Technology.
An exception for a computer means that it would not prompt an individual to use 2FA when they log in to online services while using the computer. To be granted an exception, university-owned computers must adhere to the following criteria
- A shared computer workstation.
- Managed, secured, and patched by the university.
- Registered on a university campus network with a static IP address.