Applies to: Service Hub
Module: Work Orders
Affiliation: Service Hub Technicians/Agents
Module: Work Orders
Affiliation: Service Hub Technicians/Agents
| Status | Description | Timer Status |
|---|---|---|
| In Progress | ||
| On Hold | Work stopped temporarily until pending decisions are made or preceding work is complete | Stop |
| Open | Work is in progress to complete the service offering or resolve an issue | Running |
| Waiting for Response | Work cannot proceed without a response or information from a customer or external entity (e.g. vendor) | Stop |
| Completed | ||
| Canceled | The customer and/or supervisor has agreed to cancel the work | - |
| Closed | Work has been completed or issue has been resolved to the requester’s satisfaction | - |
| Referred | Work cannot be completed by a unit using Service Hub, therefor the requester has been referred to another WMU unit or team. | - |
| Resolved - Waiting for Validation | Work has been complete, or issue has been resolved, but the requester has not yet validated. Work order will auto-close after 30 days if not re-opened. | - |