Search for a Requester in Service Hub

When creating a new work order or editing an existing one, this procedure will help you quickly search the user database for the requester that you are looking for.

1. Click the Address Book Icon next to the Name field at the top of the work order form
2. Click the Magnifying Glass button. Search fields will appear above each user attribute column
3. Enter user information into any one of the search fields, for example:
   • Enter the last name in the Name field
   • Enter the Bronco NetID in the Login Name field
   • Enter part of the email address in the Primary Email field (e.g. "newsted@")
4. Press the Enter key to search
5. Click the name of the requester to select them