Forgot Password?

If you have forgotten your Bronco NetID password, you can reset it using various methods described below:

Reset my password using my personal email

1. Visit the Credential Manager
2. Enter your Bronco NetID, choose Reset my password using my personal email and select Next.
3. Verify your identity using your Western Identification Number (on the back of your Bronco Card) along with 2 of the 3 provided verification details and select Next.
4. If the provided information is correct, a password reset link will be sent to the personal email address on file.
5. Follow the instructions in the email to complete the password reset process.

Reset my password using my challenge phrase

1. Visit the Credential Manager
2. Enter your Bronco NetID, choose Reset my password using my challenge phrase and select Next.
3. Provide the case-sensitive answer to your challenge phrase as well as your Western Identification Number (on the back of your Bronco Card) and select Next.
4. If the provided information is correct, you will be given the opportunity to set a new password. Follow the instructions to complete the password reset process.

Reset my password using a temporary password

Only follow these instructions if you have been provided a temporary password from the Help Desk.

1. Visit the Credential Manager
2. Enter your Bronco NetID, choose Change my password and select Next.
3. Enter the temporary password you were provided and select Next.
4. If the provided information is correct, you will be given the opportunity to set a new password. Follow the instructions to complete the password reset process.

Still can't log in?

Other situations may prevent you from logging in if you have not forgotten your password:

Expired password

If it's been a while since you've changed your password, it's possible it has expired per our Password Policy. If you think your password has expired, you can still use the expired password to change it.

1. Visit the Credential Manager
2. Enter your Bronco NetID, choose Change my password and select Next.
3. Enter your current expired password and select Next.
4. If the provided information is correct, you will be given the opportunity to set a new password. Follow the instructions to complete the password reset process.

Inactive account

Your account may be inactive due to a break in enrollment or a lapse in affiliation. If you are a student (non-alumni), accounts are active 1 year after you stop taking classes. If you would like to re-enroll, you will need to be re-admitted to the University. Please contact the Help Desk if you would like clarification as to whether or not your account is active.

Account type

Your account type may not be configured to allow you to log in to the desired application. For example, departmental accounts and certain affiliate accounts do not have access to GoWMU.