Configuration best practices
- All devices connected to the network must be registered upon initial connection. Make sure your device is registered.
- Ensure you have only "remembered" one WMU network on your device. If your device has been configured with multiple WMU networks, your device may jump between networks, interrupting your connection.
- Laptops may disable or reduce the power to your wireless adapter. Keep your laptop plugged in when possible or disable your wifi power saving features.
Determine if the connection issue is isolated to your location or device
- Is your issue specific to one location? Does it impact multiple devices in the same area? If so, this may indicate an issue with networking equipment in the area or interference from other devices. If you believe the issue is specific to your location, call the Help Desk to set up an appointment for network technicians to identify issues with your location.
- If you experience your connection issues regardless of location, the problem is likely local to your device. Contact the Help Desk for assistance with advanced network configuration troubleshooting.
- Are you connecting to the right network? Check out the WMU Wireless Overview article for information on what network to connect to.
See if a wired connection might be a better fit for your task
A wired connection may help keep you connected and resolve issues you may be experiencing with your wireless connection.
- Students living on campus should use ResNet.
- Faculty and staff should contact their IT support staff for connection recommendations or help.
Signal interference may be generated from radio frequency noise and other devices at your location or within close proximity. Reducing Wi-Fi interference can be as easy as adjusting your location, turning off idle devices, or unplugging devices known for causing interference. Here are some examples of devices that might cause your WiFi connection to be slow or disconnect.
- Wirelessly controlled devices and lighting
- Bluetooth devices (headphones, speakers, etc.)
- Cordless phones (non-cellular)
- Baby monitors
- Power sources, plugs, and adapters
- Other wireless devices