Platform: Analog and VOIP Phones
Check your desk phone connection
- Check that the phone is properly connected.
- Pick up the receiver to ensure it lights up and you have a dial tone.
- If the phone is still black and not responding, unplug the cable from the back of the phone and plug it back in.
- If there is no change, unplug the cable from the wall to the phone to see if the phone turns on and the phone gets a dial tone.
If all these attempts fail, please submit a work order and one of our IT Telecommunication representatives to assist you. You may also call (269) 387-0970.
If your phone is forwarded to another number, follow instructions to remove call forwarding.
If you need assistance with your voicemail pin, access to your voicemail, or help with any other voicemail configuration please see phone and voicemail overview.