"You don't have access to manage apps" in Adobe Creative Cloud

Problem:

You receive the error message "You don't have access to manage apps" in the Adobe Creative Cloud client for Windows or macOS.

Solution:

Windows

1. Exit the Creative Cloud application.
2. Open File Explorer and navigate to C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs.
3. Move the ServiceConfig file to the desktop and confirm Administrator privileges if prompted.
4. Right-click the file and open with Notepad.
5. Change the following value:
   

   <name>AppsPanel</name><visible>false</visible>
   

   to

   <name>AppsPanel</name><visible>true</visible>

6. Save and close the file
   
7. Move the file back to the folder it was in (C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs) and confirm Administrator privileges if prompted.
   
8. Restart the computer

Your Apps panel should now be available

macOS

1. Exit the Creative Cloud application.
2. Open Finder, click Go in the menubar, and then Go to Folder...
   
3. Type /Library/Application Support/Adobe/OOBE/Configs
4. Copy the ServiceConfig file to the desktop.
5. Right-click the file and open with TextEdit.
6. Change the following value:
   

   <name>AppsPanel</name><visible>false</visible>
   

   to

   <name>AppsPanel</name><visible>true</visible>

7. Save and close the file
   
8. Move the file back to the folder it was in (/Library/Application Support/Adobe/OOBE/Configs) and Authenticate with your password if prompted.
   
9. Restart the computer

Your Apps panel should now be available

Still need help? 

Visit wmich.edu/helpdesk to reach out to our Technology Help Desk for further assistance.