Applies to: Adobe Creative Cloud Suite
Platform: Windows and Mac OS
Platform: Windows and Mac OS
Problem:
You receive the error message "You don't have access to manage apps" in the Adobe Creative Cloud client for Windows or macOS.
Solution:
Windows
- Exit the Creative Cloud application.
- Open File Explorer and navigate to C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs.
- Move the ServiceConfig file to the desktop and confirm Administrator privileges if prompted.
- Right-click the file and open with Notepad.
- Change the following value:
<name>AppsPanel</name><visible>false</visible>
to
<name>AppsPanel</name><visible>true</visible>
- Save and close the file
- Move the file back to the folder it was in (C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs) and confirm Administrator privileges if prompted.
- Restart the computer
Your Apps panel should now be available
macOS
- Exit the Creative Cloud application.
- Open Finder, click Go in the menubar, and then Go to Folder...
- Type /Library/Application Support/Adobe/OOBE/Configs
- Copy the ServiceConfig file to the desktop.
- Right-click the file and open with TextEdit.
- Change the following value:
<name>AppsPanel</name><visible>false</visible>
to
<name>AppsPanel</name><visible>true</visible>
- Save and close the file
- Move the file back to the folder it was in (/Library/Application Support/Adobe/OOBE/Configs) and Authenticate with your password if prompted.
- Restart the computer
Your Apps panel should now be available
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