Applies to: Service Hub
Module: Work Orders
Affiliation: Service Hub Technicians/Agents
Module: Work Orders
Affiliation: Service Hub Technicians/Agents
This option is used to have email-based conversations among technicians. These conversations are not seen by the requester and are a means to have a constructive dialogue about a particular work order.
- Open the work order that you wish to email the assigned technician
- Click the Actions button along the top menu bar
- Click Email the Technician
Note: The Email the Technician option is only visible if the work order has been assigned a technician.