How to Email a Technician within a Service Hub Work Order

Applies to: Service Hub
Module: Work Orders
Affiliation: Service Hub Technicians/Agents

This option is used to have email-based conversations among technicians. These conversations are not seen by the requester and are a means to have a constructive dialogue about a particular work order.

Open the work order that you wish to email the assigned technician
Click the Actions button along the top menu bar
Click Email the Technician

Note: The Email the Technician option is only visible if the work order has been assigned a technician.

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