How do I set up my email on a new device?
Check out our Email Client Configuration section for articles specific to your device.
Why aren't images displaying in my received emails?
Outlook by default blocks picture downloads. Click the Download pictures button at the top of the message info bar to display images. Learn more about blocking or unblocking picture downloads.
Can I filter my email?
How do I share a folder with someone else?
See our Email Sharing section for information on sharing and accessing shared email folders.
How do mark email as junk or spam?
See our Spam Email article.
Can I ignore an email conversation thread?
Yes. See the Outlook article on how to Ignore all email messages in a conversation. Keep in mind, any future replies to an ignored thread will be deleted.
How do I create an email list or group?
Can emails be blocked?
Yes. See the Outlook article on how to Block a mail sender.
Why do emails I send end up in a recipient's junk folder?
There are a number of reasons why your emails might be ending up in people’s spam or junk folders, but among the most common are you’ve included attachments, your email body contains too many links or spam trigger words, or you’ve added too many addresses to the BCC field.
Why is my email stuck in the outbox?
See the Outlook article on how to Fix messages that are stuck in the Outbox.
Can emails be unsent?
Yes, if using the Outlook desktop client. Additionally, the message will only be recalled from recipients that have not yet read your message. See the Outlook article on how to Recall or replace an email message that you sent.
Can I get an email read receipt?
Yes. See the Outlook article on how to Add and request read receipts and delivery notifications.
What is a phishing email?
Phishing is an online scam involving emails with a clickable link that appears to be from a trusted source. See a link? Stop and think!